![]() “People have to look at what the title, ‘air compressor service technician,’ means,” said Sal Calvo, Owner of MidState Air Compressor, Inc., Berlin, Connecticut. They are ambassadors of sorts to our customers,” said Carlson, echoing the sentiments of virtually all distributors. ![]() They’re the people customers see the most. “Obviously, they need to be technically capable, but they also need to be customer-focused. It’s also critical for a service technician to have accomplished communication and soft skills, making it even harder to find the right candidate. Sal Calvo, Owner, MidState Air Compressor, Inc. The job of an air compressor service technician requires a unique set of skills, such as understanding the heart of a rotary screw air compressor-the airend. Needed are technicians who can install and maintain all types of air compressors, as well as system components read wiring schematics and diagrams and diagnose air compressors and components using precision measurement tools. It employs six service technicians.ĭistributors like Agnetti say finding an experienced service technician is like finding a needle in a haystack largely because the job requires a highly specialized set of skills. Pye-Barker also has an office in Savannah, Georgia. It’s just a different world we live in,” said Agnetti, Vice President of Operations at the company. “I think a lot of it has to do with the younger generation. Many like Robert Agnetti of Pye-Barker Engineered Solutions, Forest Park, Georgia, say the lack of experienced professionals could be a sign of the times. The combination of factors adds to the difficulty of finding good service technicians. Reasons vary from a general shortage of people interested in working in technical trades to the uniqueness of the occupation. There is no single reason for the shortage of experienced service technicians for hire. Photo courtesy of Zorn Compressor & Equipment. “Service is the backbone of our business.” That means they rely on professionals like Zorn to take care of their equipment,” said Carlson. “We’re seeing more and more customers with fewer and fewer maintenance people on their staffs. It also has branches throughout Wisconsin, as well as Northern Illinois. Zorn is headquartered in the Pewaukee, Wisconsin. Zorn Compressor & Equipment General Manager/Vice President Jeff Carlson said the importance of service technicians is only growing. “It’s absolutely crucial for our service technician to correct problems and satisfy the customer.” PSI, which also has locations in Peoria and Decatur, Illinois, employs 14 service technicians. “If a plant loses air, it’s like the lights going out,” said Timmersman. ![]() Their job is to keep customers’ plants functioning. Jim Timmersman, co-owner of Power Supply Industries (PSI), headquartered in Fenton, Missouri, said service technicians are highly valued for a very good reason. The company employs eleven service technicians. Service technicians are the foundation of our success,” said Phil Kruger, Vice President/General Manager of Harris Equipment, headquartered in the Chicago suburb of Melrose Park, Illinois. We don’t have the capability of only chasing equipment sales. “We are a service company that provides equipment. Service Technicians: Unique & Highly Valuedĭistributors everywhere view service technicians as not only a unique breed of professionals with specialized skills and talent they see them as the lifeblood of their operations. Here’s what leading distributors from throughout the country say about the importance of service technicians and their strategies to successfully overcome one of the industry’s biggest challenges. ![]() Yet despite the limited availability of seasoned service technicians distributors are finding ways to tackle the issue head on to ensure they have the right team in place to service customers – and keep them coming back. But perhaps only one thing stands in the way of continued growth and profitability for the vast majority of distributors throughout the United States: the shortage of experienced air compressor service technicians. As demand for compressed air use continues to grow, the future looks bright for distributors who design, sell, install and service compressed air systems. ![]()
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